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Here you will find all information about buying and shipping of our articles

Buying

\\ Confirmation

TodoReloj, besides of being an online store, is also a physical store open to the public. For this reason there is a chance that two customers can be interested simultaneously on the same product (one from the online store and another in the physical store) and, as our products are unique, it is necessary to check always the availability of items before buying.

\\ The payment

Payment can be made by bank transfer, PayPal or cash on delivery (if requested and available only in Spain).

To be able to reserve an article will need to pay a booking fee in advance, the amount of the fee will depend on the duration of the reservation and the price of the item. The reserved items appear on the web under that condition until it's removed.

Shipping & Returns

The shipping is carried out by an express service company and it is insured. The transportation cost in Spain is included in the price, but not other possible costs such as customs, duties and / or tariffs. The delivery time is 24h for Spain (Peninsula and the Balearic Islands) and from 24 to 72h for the rest of Spain and the European Union.

In case of a returned item, we recommend that the shipment it is carried out by an express service company (such as FedEx or SEUR) and that it is insured (the estimated cost on the peninsula and the Balearic Islands can be 35 € and if done from outside about 50 €).


\\ Right of withdrawal.

You are entitled to withdraw from this contract within 14 calendar days without giving any reason. The deadline expires after 14 calendar days from the day you or a third party identified by you, other than the carrier acquires natural possession of the goods.

To exercise the right of withdrawal, you must notify your name, full address and, if available, telephone number, fax number, and email address as well as your decision to withdraw from the contract through an unequivocal statement (eg a letter sent by mail, fax, or email). You can use a model of withdrawal that we provide, although not mandatory.

Click on this link to download the withdrawal form.


\\ Effects of withdrawal.

In case of withdrawal on its part, we will refund all payments received from you, including the costs of delivery (with the exception of the additional costs resulting from a choice of delivery made by you other than the least expensive type of standard delivery that we offer), without undue delay and in any event not later than 14 days from the date of withdraw from this contract. We will carry out such reimbursement using the same means of payment used by you, unless you have expressly provided otherwise in any case will not incur any fees as a result of repayment. We may withhold reimbursement until we have received the items, or until you have supplied evidence of repayment thereof.

You should send back the goods to us or hand them directly in our commercial office located in Avda. General Perón 40 in the CC Moda Shopping (Local 44) without undue delay, and in any case no later than within 14 calendar days from the date on which you communicate your withdrawal from the contract. It will be considered that you have met the deadline if you send back the goods before the period has ended.

You must assume the direct cost of returning the goods, and be responsible for the decline in value of the goods resulting from a different handling to the necessary to establish the nature, characteristics and functioning of the goods.

We also inform you that we have complaint forms availables and that you can access them in our store at Avda. General Perón 40, CC Moda Shopping (Local 44).


 
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