{"id":11867,"date":"2022-06-23T16:47:24","date_gmt":"2022-06-23T14:47:24","guid":{"rendered":"https:\/\/todoreloj.com\/preguntas-frecuentes\/"},"modified":"2023-07-25T18:33:32","modified_gmt":"2023-07-25T16:33:32","slug":"faq","status":"publish","type":"page","link":"https:\/\/todoreloj.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div>We help you with the purchase of your watch<\/div>\n<p><img decoding=\"async\" src=\"\/wp-content\/uploads\/2022\/06\/team.svg\" alt=\"\"><\/p>\n<h3>ABOUT US<\/h3>\n<div>\n<\/div>\n<p><img decoding=\"async\" src=\"\/wp-content\/uploads\/2022\/06\/shopping-bag.svg\" alt=\"\"><\/p>\n<h3>PURCHASE PROCESS<\/h3>\n<div>\n<\/div>\n<p><img decoding=\"async\" src=\"\/wp-content\/uploads\/2022\/06\/reloj-de-mano.svg\" alt=\"\"><\/p>\n<h3>OUR ITEMS FOR SALE<\/h3>\n<div>\n<\/div>\n<p><img decoding=\"async\" src=\"\/wp-content\/uploads\/2022\/06\/apreton-de-manos.svg\" alt=\"\"><\/p>\n<h3>DO YOU WANT TO SELL<\/h3>\n<div>\n<\/div>\n<h3>Do you need to contact us?<\/h3>\n<div>\n<p><strong>Responsible<\/strong>: Nicol\u00e1s Rodr\u00edguez Casta\u00f1o S.L. (TodoReloj) \/ B82922196 \/ Calle Lagasca, 36. Galer\u00eda de Anticuarios. Local 10. 28001 Madrid \/ <a href=\"mailto:tr-info@todoreloj.com\">tr-info@todoreloj.com<\/a> \/ 915 569 419 | <strong>Main purpose<\/strong>: Manage the commercial relationship that unites us, including the sale and the provision of the requested service. | <strong>Rights<\/strong>: Access, rectification, deletion and portability of your data, limitation and opposition to its treatment, as well as not being the subject of decisions based solely on the automated processing of your data, when appropriate. | <strong>Additional information<\/strong>: You can consult additional and detailed information about the <a href=\"https:\/\/todoreloj.com\/en\/terms-and-conditions-of-use\/\" target=\"_blank\" rel=\"noopener\">terms and conditions of use<\/a> of our website and our <a href=\"https:\/\/todoreloj.com\/en\/privacy-policy\/\" target=\"_blank\" rel=\"noopener\">privacy policy<\/a> or by writing to the email <a href=\"mailto:tr-info@todoreloj.com\">tr-info@todoreloj.com<\/a><\/p>\n<\/div>\n<div>\n<p>40.4242079,-3.6854779<\/p>\n<\/div>\n<h2>Where we are<\/h2>\n<div>\n<p>TodoTeloj is located in the Calle Lagasca, 36. Galer\u00eda de Anticuarios. Local 10. 28001 Madrid.<\/p>\n<p>You can contact TodoReloj:<\/p>\n<\/div>\n<ul>\n<li>\n<p><a href=\"tel:915569419\"><\/p>\n<p><span class=\"r14 CD9D9D9\">Tel. 91 556 94 19<\/span><\/p>\n<p><\/a><\/p>\n<\/li>\n<li>\n<p><a href=\"https:\/\/api.whatsapp.com\/send?phone=640740706&#038;text=Buenas%20tardes\"><\/p>\n<p>640 740 706<\/p>\n<p><\/a><\/p>\n<\/li>\n<li>\n<p><a href=\"mailto:tr-info@todoreloj.com\"><\/p>\n<p>tr-info@todoreloj.com<\/p>\n<p><\/a><\/p>\n<\/li>\n<\/ul>\n<p><!--more--><br \/>\n<!-- 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web: {asunto}\",\"recipients\":\"info@todoreloj.com\",\"from\":\"{email}\",\"from_name\":\"{nombre}\",\"body\":\"\n\n<h2>Solicitud de consulta web<\\\/h2>\\n\n\n<p>{Nombre} ha realizado una consulta a trav\\u00e9s del formulario de contacto de la web de TodoReloj, su consulta es:<\\\/p>\\n\n\n<blockquote>\\n\n\n<p><strong>{consulta}<\\\/strong><\\\/p>\\n<\\\/blockquote>\\n\n\n<h3>Datos del cliente:<\\\/h3>\\n\n\n<ul>\\n\n\n<li>Nombre: {nombre}<\\\/li>\\n\n\n<li>Email: {email}<\\\/li>\\n\n\n<li>Telefono:{telefono}<\\\/li>\\n<\\\/ul>\"},\"id\":\"62ff26641c55c\"},{\"type\":\"email\",\"props\":{\"html\":true,\"attachments\":[null],\"submitted_attachments\":[null],\"subject\":\"We have received your inquiry\",\"recipients\":\"{email}\",\"from\":\"info@todoreloj.com\",\"from_name\":\"TodoReloj\",\"body\":\"\n\n<p><img src=\\\"https:\\\/\\\/todoreloj.com\\\/wp-content\\\/uploads\\\/2022\\\/06\\\/todoreloj-logo.png\\\" width=\\\"226\\\" height=\\\"104\\\" class=\\\"aligncenter\\\" \\\/><\\\/p>\\n\n\n<h2 style=\\\"text-align: center;\\\">We have received your inquiry request:<\\\/h2>\\n\n\n<p style=\\\"text-align: center;\\\"><strong>{consulta}<\\\/strong><\\\/p>\\n\n\n<p style=\\\"text-align: center;\\\">Leave us some time and we will answer your query as soon as possible, in any case you can solve more doubts on the website in our frequently <a href=\\\"https:\\\/\\\/todoreloj.com\\\/en\\\/faq\\\/\\\">asked questions<\\\/a>.<\\\/p>\\n\n\n<p style=\\\"text-align: center;\\\">Or you can contact our TodoReloj Sales department by calling <strong>91 556 94 19<\\\/strong><\\\/p>\\n\n\n<p style=\\\"text-align: center;\\\"><em><strong>Thank you for trusting TodoReloj<\\\/strong><\\\/em><\\\/p>\\n\n\n<p style=\\\"text-align: center;\\\">If you need more information you can visit our website: <a href=\\\"https:\\\/\\\/todoreloj.com\\\/\\\">www.todoreloj.com<\\\/a><\\\/p>\\n\n\n<p style=\\\"text-align: justify; font-size: 11px;\\\"><strong>Responsible<\\\/strong>: Nicol\\u00e1s Rodr\\u00edguez Casta\\u00f1o S.L. (TodoReloj) B82922196 Avenida General Per\\u00f3n 40 Local 44, 28020, Madrid <a href=\\\"mailto:tr-info@todoreloj.com\\\">tr-info@todoreloj.com<\\\/a> 915 569 419 | Main purpose: Manage the commercial relationship that unites us, answer queries and send the information you request.| Rights: Access, rectification, deletion and portability of your data, limitation and opposition to its treatment, as well as not being the subject of decisions based solely on the automated processing of your data, when appropriate. | <strong>Additional information<\\\/strong>: You can consult additional and detailed information about our privacy policy at <a href=\\\"https:\\\/\\\/todoreloj.com\\\/en\\\/privacy-policy\\\/\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">this link<\\\/a> or by writing to the email <a href=\\\"mailto:tr-info@todoreloj.com\\\">tr-info@todoreloj.com<\\\/a>. | <strong>Confidentiality<\\\/strong>: If you are not the recipient and receive this mail\\\/fax by mistake, please contact us and immediately destroy the mail\\\/fax received by mistake with all its attached documents without reading them or making any use of the data. that appear in them, taking into account the consequences that may arise from an improper use of said data.<\\\/p>\"},\"id\":\"635ba7aaf132d\"}],\"html5validation\":true,\"override_action_url\":false,\"action_method\":\"POST\"}},\"children\":[{\"type\":\"row\",\"props\":{\"yooessentials_access_conditions\":[],\"yooessentials_access_mode\":\"AND\"},\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\"},\"children\":[{\"type\":\"headline\",\"props\":{\"content\":\"Do you need to contact us?\",\"margin\":\"small\",\"margin_remove_top\":false,\"text_align\":\"center\",\"title_color\":\"primary\",\"title_element\":\"h3\",\"title_style\":\"h2\"}},{\"type\":\"yooessentials_form_input\",\"props\":{\"control_icon_align\":\"left\",\"fullwidth\":false,\"grid_column_gap\":\"small\",\"grid_columns_number\":\"1-3@m\",\"grid_row_gap\":\"small\",\"margin\":\"default\",\"show_icon\":true,\"show_label\":true},\"children\":[{\"type\":\"yooessentials_form_input_text\",\"props\":{\"control_autofocus\":false,\"control_icon\":\"user\",\"control_id\":\"nombre\",\"control_id_inherit\":true,\"control_name\":\"Nombre\",\"control_placeholder\":\"Name\",\"control_required\":true}},{\"type\":\"yooessentials_form_input_email\",\"props\":{\"control_icon\":\"mail\",\"control_id\":\"email\",\"control_id_inherit\":true,\"control_name\":\"Email\",\"control_placeholder\":\"Email\",\"control_required\":true}},{\"type\":\"yooessentials_form_input_tel\",\"props\":{\"control_icon\":\"receiver\",\"control_id\":\"telefono\",\"control_id_inherit\":true,\"control_name\":\"Telefono\",\"control_placeholder\":\"Phone\",\"control_required\":true}}]},{\"type\":\"yooessentials_form_input\",\"props\":{\"control_icon_align\":\"left\",\"grid_column_gap\":\"small\",\"grid_columns_number\":\"auto\",\"grid_row_gap\":\"small\",\"margin\":\"default\",\"show_icon\":true,\"show_label\":true},\"children\":[{\"type\":\"yooessentials_form_input_text\",\"props\":{\"control_icon\":\"pencil\",\"control_id\":\"asunto\",\"control_id_inherit\":true,\"control_name\":\"Asunto\",\"control_placeholder\":\"Message Subject\",\"control_required\":true}}]},{\"type\":\"yooessentials_form_textarea\",\"props\":{\"control_id\":\"mensaje\",\"control_id_inherit\":true,\"control_maxlength\":200,\"control_name\":\"Mensaje\",\"control_placeholder\":\"Tell us what you need\",\"control_required\":true,\"control_rows\":5,\"margin\":\"default\"}},{\"type\":\"yooessentials_form_checkbox\",\"props\":{\"control_id_inherit\":true,\"control_layout\":\"vertical\",\"control_required\":true,\"control_value\":\"legal\",\"margin\":\"default\"},\"children\":[{\"type\":\"yooessentials_form_option\",\"props\":{\"disabled\":false,\"text\":\"\n\n<p>I have read and accept the <a href=\\\"https:\\\/\\\/todoreloj.com\\\/en\\\/privacy-policy\\\/\\\">privacy policy<\\\/a> and the <a href=\\\"https:\\\/\\\/todoreloj.com\\\/en\\\/terms-and-conditions-of-use\\\/\\\">terms and conditions of use<\\\/a><\\\/p>\"}}]},{\"type\":\"yooessentials_form_honeypot\",\"props\":{\"control_min_seconds\":1,\"control_name\":\"honeypot\",\"control_randomize_name\":true}},{\"type\":\"text\",\"props\":{\"column_breakpoint\":\"m\",\"content\":\"\n\n<p><strong>Responsible<\\\/strong>: Nicol\\u00e1s Rodr\\u00edguez Casta\\u00f1o S.L. (TodoReloj) \\\/ B82922196 \\\/ Calle Lagasca, 36. Galer\\u00eda de Anticuarios. 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Galer\\u00eda de Anticuarios. Local 10. 28001 Madrid.<\\\/p>\\n\n\n<p>You can contact TodoReloj:<\\\/p>\",\"margin\":\"default\",\"maxwidth\":\"large\"}},{\"type\":\"list\",\"props\":{\"column_breakpoint\":\"m\",\"css\":\"a{color:#000}\",\"image_align\":\"left\",\"image_svg_color\":\"emphasis\",\"image_vertical_align\":true,\"list_element\":\"ul\",\"list_horizontal_separator\":\", \",\"list_type\":\"vertical\",\"margin\":\"medium\",\"show_image\":true,\"show_link\":true},\"children\":[{\"type\":\"list_item\",\"props\":{\"content\":\"\n\n<p><span class=\\\"r14 CD9D9D9\\\">Tel. 91 556 94 19<\\\/span><\\\/p>\",\"icon\":\"receiver\",\"link\":\"tel:915569419\"}},{\"type\":\"list_item\",\"props\":{\"content\":\"\n\n<p>640 740 706<\\\/p>\",\"icon\":\"whatsapp\",\"link\":\"https:\\\/\\\/api.whatsapp.com\\\/send?phone=640740706&text=Buenas%20tardes\",\"link_target\":true}},{\"type\":\"list_item\",\"props\":{\"content\":\"\n\n<p>tr-info@todoreloj.com<\\\/p>\",\"icon\":\"mail\",\"link\":\"mailto:tr-info@todoreloj.com\"}}]}]}]}],\"name\":\"donde estamos EN\"}],\"version\":\"4.0.3\",\"yooessentialsVersion\":\"2.0.10\"} --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>We help you with the purchase of your watch ABOUT US PURCHASE PROCESS OUR ITEMS FOR SALE DO YOU WANT TO SELL Do you need to contact us? Responsible: Nicol\u00e1s Rodr\u00edguez Casta\u00f1o S.L. (TodoReloj) \/ B82922196 \/ Calle Lagasca, 36. Galer\u00eda de Anticuarios. Local 10. 28001 Madrid \/ tr-info@todoreloj.com \/ 915 569 419 | Main [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-11867","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ - TodoReloj<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/todoreloj.com\/preguntas-frecuentes\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - TodoReloj\" \/>\n<meta property=\"og:description\" content=\"We help you with the purchase of your watch ABOUT US PURCHASE PROCESS OUR ITEMS FOR SALE DO YOU WANT TO SELL Do you need to contact us? 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