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FAQ

We help you with the purchase of your watch

ABOUT US

What is the location of your business?
Our store is located in Madrid, in the Calle Lagasca, 36. Galería de Anticuarios. Local 10. 28001 Madrid
Do you have a physical store?
We have a physical store, which you can visit and see firsthand the items we have for sale.
Are you a retailer?

TodoReloj is the trade name of Nicolás Rodríguez Castaño Limited Company with CIF: B82922196 and head office at Calle Lagasca, 36. Galería de Anticuarios. Local 10. 28001 Madrid.

PURCHASE PROCESS

Can an item be returned?

Purchased items can be returned within a maximum of 14 days. In case of return, you must inform us as soon as possible.

How does the purchase process work?

The purchasing process is basically summarized in three steps:

Product confirmation

If you are interested in any of our items you should contact us to confirm availability, as it may happen that an online and in-store buyer may coincide.

The Payment

Once confirmed the availability of the product and resolved the possible answers you want to make, we will proceed to the payment of the item. TodoReloj will issue a proforma invoice with the details of the article and the method of payment chosen by you.

Shipping

Once the payment of the item has been made, we will proceed to ship it. Shipping is included in the price, and in the case of the peninsula the delivery time is 24 hours.

OUR ITEMS FOR SALE

Do the items you sell have documentation?

The items we sell are always documented with an invoice in which the data of the seller, the buyer and the item in question (reference and number) are specified.
In those cases in which the previous owner has delivered the original purchase documentation, this will also be delivered together with our invoice.

Is there any kind of control over this source?
Logically yes. By law, there is an obligation to document the origin of purchases and to pass a police control in the case of used goods.
What is the source of these items?

The origin of the items we sell comes from both individuals and companies.

Do you guarantee authenticity and originality?

All the items you can find in our store or website are authentic. In the sale of any item, an invoice is provided to guarantee the authenticity of the product.

What is the source of these items?
The origin of the items we sell comes from both individuals and companies.

DO YOU WANT TO SELL

Can the deposit option be more profitable than the sale?
If you want to get the most value out of your watch, we can offer you the option of a deposit. In this case we will try to sell the watch at the price you request and a sales management fee will be charged, which is agreed between both parties.
Can I sell you my watch without having to travel?
If you are unable to travel to bring the watch to us for location or personal reasons, we also offer the alternative of distance selling. If you wish to know the procedure for this option, just contact us and we will explain the complete process to you.
What are the criteria for evaluating a watch?
The criteria we use to value a watch are diverse. But basically it has to do with their possible resale value, which is determined by their demand and state of preservation.
What do I have to do to sell a watch?
The best way is to be able to show us the watch in our store, if this is not possible you should contact us by email, whatsapp 640 740 706 or phone 915 569 419.

Do you need to contact us?

Responsible: Nicolás Rodríguez Castaño S.L. (TodoReloj) / B82922196 / Calle Lagasca, 36. Galería de Anticuarios. Local 10. 28001 Madrid / tr-info@todoreloj.com / 915 569 419 | Main purpose: Manage the commercial relationship that unites us, including the sale and the provision of the requested service. | Rights: Access, rectification, deletion and portability of your data, limitation and opposition to its treatment, as well as not being the subject of decisions based solely on the automated processing of your data, when appropriate. | Additional information: You can consult additional and detailed information about the terms and conditions of use of our website and our privacy policy or by writing to the email tr-info@todoreloj.com

Where we are

TodoTeloj is located in the Calle Lagasca, 36. Galería de Anticuarios. Local 10. 28001 Madrid.

You can contact TodoReloj: