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Terms and conditions of purchase



This website (hereinafter, “Website”) is operated by:

Nicolás Rodríguez Castaño S.L.




Calle Lagasca, 36. Galería de Anticuarios. Local 10. 28001 Madrid




Tomo: 16254, Libro: 201, Sección: 8, Hoja: M275868

This document establishes the terms and conditions governing the purchase through the Website owned by Nicolás Rodríguez Castaño S.L. (TodoReloj) (hereinafter, “THE COMPANY”), of the products and services offered therein (hereinafter, the “General Conditions of Sale” or “CGV”).


By placing an order through the Website, you declare that you are over 18 years of age and have the legal capacity to enter into contracts. In case of placing the order on behalf of a legal person, you declare that you have sufficient capacity to represent said legal person and to accept these CGV.

Likewise, from the moment you place the order, after checking the boxes enabled in the purchase form, you accept and agree to comply with these General Conditions of Sale. These CGV replace any other previous conditions reflected in any other document.

Consequently, read these GTCS carefully before placing an order through the Website.

THE COMPANY has the right to review and modify these CGV at any time and without prior notice. However, said changes will not have any effect on orders processed and sent prior to the corresponding modification.


The information or personal data that you provide us will be treated in accordance with the provisions of the Privacy Policy included in this Website. By using this Website, you declare that the information and data provided are true, exact and correspond to reality.


The information or personal data provided during registration on the Website, or during the purchase procedure, may be corrected through your customer profile at any time. In the event that the payment has already been made and it is necessary to modify any data, later, please contact our Customer Service.


In order to proceed with the online purchase from the TodoReloj website, the data stipulated in the regulations applicable to this type of sale will be requested.

The purchase process will be carried out in Spanish or English and consists of several steps that are summarized below:

  1. Starting the purchase process:
    To make the purchase you only have to choose the products you want from among those offered on the web and add them to the basket/shopping cart.

  2. Purchase formalization:
    Once all the products you want have been added to the cart, you can view it and check all the added products. The second step to complete the order will consist of entering your personal data in the purchase form to send and bill the products. For this purpose, it will be necessary to provide, among others, the following information: your name, surname and tax identification (NIF, CIF or passport) as well as an address for the shipment of the product and an email and contact telephone number to be able to be informed of the availability of the items you have added to your cart. A username and password will be generated that you can use to make your purchases.

    When you have entered all the data in the purchase or registration form and verify that the added products are correct, you will need to read and accept our “Privacy Policy”, our “Terms and Conditions of Use of the Website” and these “General Conditions of Sale”.

    You will receive confirmation of availability for those items that are available, requesting you to Send by mail a copy of your tax identification (NIF, CIF or passport) and you will be given access to the payment gateway to finalize your purchase.

    The recommended payment method is transfer, however For purchases equal to or less than €1,500, bank card and PayPal payments are also accepted. Cash on delivery is only accepted for purchases and shipments in Spain and has an additional cost.

    At the time you have proceeded with the payment, you will be informed of all the details of the order (including a number order [the “Order Number”]). Keep in mind that the Order Number is provided for reference purposes and that in no case does it constitute a confirmation by THE COMPANY of acceptance of the order.

  3. Order Confirmation:
    In the event that THE COMPANY accepts your order and after having verified
Credit/debit card:

For purchases of €1,500 or less, you can pay using Visa, MasterCard and American Express debit or credit cards.

Your credit card details are sent directly to the corresponding payment gateway for payment settlement with your bank. The website has an SSL (Secure Sockets Layer) certificate, a global security standard that ensures that data is sent between the sending and receiving system in an encrypted manner.

Nobody in THE COMPANY can have access to your credit card details, neither during the payment nor afterwards.

In the bank statement you will receive a charge from THE COMPANY. If your bank authorizes payment with your card, we take care of processing your order.


The payment operation of your order by Bank Transfer is easy and safe.

Remember to indicate the “Order number” in the subject line of the bank transfer. The absence of this reference could cause delays. Due to the delay time of bank transfers, we cannot avoid the possibility of running out of the requested product while waiting for payment. The order can only be reserved at the time we receive confirmation of receipt of payment from our bank.


PayPal allows any business or individual consumer with an email address to send and receive payments securely. In the link “Pay with PayPal”, you can access the secure PayPal website. Once there, if you already have a PayPal account, you will be able to authorize the payment.

If you don’t already have a PayPal account, you can register for free, including your debit or credit card, and you can make payments for your orders. The use of PayPal as an online payment method is safe.

Cash on delivery:

In shipments to Spain we accept cash on delivery and it supposes an additional cost.

You can pay the cost of the online order directly to the carrier, being able to pay in cash. The carrier will make you sign a delivery note confirming that he has delivered the amount of the purchase and the purchased item is delivered.

Buying cash on delivery has no obligation for you, you are not obligated to keep the item or pay its price if you are not satisfied with the purchase.

If you are not interested, please call us to cancel the order and delivery to our address. This will save us the costs of preparing and shipping the order.

    1. Reservation of articles
      In order to reserve an article it will be necessary to pay a reservation fee in advance, the amount of the fee will depend on the duration of the reservation and the price of the item. The reserved items will appear on the web under this condition until the rest of the payment is made and they are finally withdrawn and sent.

      The amount of the reservation fee will not be refundable if it is not finally completed the purchase within the agreed period. The maximum period in which an item can be held in reserve is 2 months (60 calendar days).

    2. Invoicing:
      Expressly authorizes THE COMPANY to issue the invoice in electronic support, it will be sent to the email that you have indicated, when registering on our website or, during the purchase procedure and will be sent in Spanish. Although you can notify us at any time of your desire to receive a paper invoice, in which case, we will issue and send the invoice in said format.

      The electronic invoice will be archived on our servers for 5 years, counted from the moment it was sent to you by email. In this way you can request it, in case of loss, for example, through our customer service.

As a consumer you have the right to be protected for a period of time against defects or lack of conformity with the products. For second-hand products, the guarantee is one year 1 year from the day it appears on the invoice or purchase receipt or on the delivery note if it is of a later date.

This guarantee implies a series of rights that you can exercise:

  • Right to repair if the product does not conform to the one purchased. It will be free, as well as the cost related to it, especially the shipping costs, costs related to labor and materials. It will be carried out within a reasonable time and without major inconveniences, taking into account the nature of the products and their purpose.
  • Second-hand goods do not generate substitution rights.

Delivered the product for repair, the warranty period is suspended until we return it repaired. Once we have delivered the repaired product, during the next 6 months we will be liable for any defects in the repair that, if any, may arise.

You must inform us of the defect or lack of conformity within a period of 2 months from when you become aware of it, since you will be responsible for any damages caused to us the delay in your communication. You must contact us through the following email or by calling 915569419 where we will tell you how to proceed.

It is understood that the product is not defective or conforms to the one purchased, provided that:

  • It conforms to the description made by THE COMPANY and possesses the qualities that have been indicated on this Website.
  • It is suitable for the uses to which products of the same type are ordinarily put.
  • And, present the usual quality and features of a product of the same type that can reasonably be expected taking into account the nature of the product and, where appropriate, public statements on the specific characteristics of the products that we could have made.


You have the right to withdraw from the purchase within a period of 14 calendar days. The term expires 14 calendar days from the day you or a third party identified by you other than the carrier acquires natural possession of the goods.

In case of withdrawal on your part, we will refund all payments received, including delivery costs (with the exception of additional costs resulting from your choice of a mode of transport other than the least expensive mode of delivery that we offer).

We will make said reimbursement using the same means of payment used by you, unless you have expressly provided another means. We may withhold reimbursement until we have received the items, or until you have provided proof of return of the items.

You must send the items back or deliver them directly to our commercial headquarters located at Avd. General Perón 40 in CC Moda Shopping (local 44) without undue delay, and, in any case, no later than within 14 calendar days from the date you notify us of your decision to withdraw from the contract. In the event of a return of an item, we recommend that it be carried out by an urgent service and with insurance (the approximate cost in the Peninsula can be €50 and €70 if it is done abroad).

Items must be returned in a packaging that guarantees that the products are properly protected in transit.

You must assume the direct cost of returning the goods, and you will be responsible for the decrease in value of the items resulting from handling other than what is necessary to establish the nature, characteristics, and operation of the goods.

To exercise the right of withdrawal, you must use the model that we provide you.


In any case, for any incident or claim you can send an email to the address As a consumer you can request claim forms at the registered office of THE COMPANY.


THE COMPANY is not responsible for (i) those losses that were not attributable to any breach on its part, (ii) business losses (including lost profits, income, benefits, contracts, data or unnecessary expenses incurred) ( iii) those indirect or character losses